Returns & Refunds
At Zuvarello, we want you to be satisfied with your order. If something is not right — whether an item arrived damaged, the wrong product was sent, a package is missing, or you have changed your mind — please reach out and we will work with you to find the best resolution.
How to Start a Return, Refund, or Exchange Request
Contact our support team at xasan@zuvarello.shop and include the following information so we can assist you quickly:
- Your order number
- A description of the issue (wrong item, damage, missing package, or change of mind)
- Relevant photos if the item arrived damaged or incorrect
- Your preferred resolution (refund, replacement, or exchange)
What We Handle and How
Wrong Item Received
If you received a product different from what you ordered, let us know with your order number and a photo of the item you received. We will review the discrepancy and advise on next steps, which may include a replacement or refund depending on the situation.
Changed Your Mind
If you no longer wish to keep your item, please contact us to discuss your options. Return eligibility, conditions, and any applicable timeframes will be confirmed by our support team based on your specific order.
Package Lost in Transit
If your tracking shows a delivery was attempted or completed but you have not received the package, please contact us with your order number and tracking details. We will investigate with the carrier and determine the appropriate resolution.
Item Damaged on Arrival
If your item arrived damaged, please notify us as soon as possible with photos showing the damage and the packaging. We will assess the claim and advise whether a replacement, repair, or refund is appropriate.
Exchange for a Different Size, Colour, or Style
If you would like to exchange your item for a different option, contact us with your order number and the desired replacement. Availability and eligibility will be confirmed by our team.
Processing Time
Once we receive your request and all necessary information, we aim to process it within 1–3 business days. Please note that standard shipping for orders is 7–12 business days, so delivery-related investigations may require additional time depending on the carrier.
Before You Contact Us
For the fastest resolution, please have your order confirmation email handy. If you are reporting damage or a wrong item, clear photographs of the product and its packaging help us process your claim without delay.
Need More Information?
Our support team is available to answer questions about your specific order, including return conditions, refund methods, and exchange availability. Reach us at xasan@zuvarello.shop.
Contact Us
Zuvarello
PROGRESSIVE PROSPECTUS LIMITED
17A Electric Lane, London, England, SW9 8LA, United Kingdom
xasan@zuvarello.shop
We typically respond within 1–3 business days.