FAQ

Whether you're searching for a statement evening gown, a resort-ready kaftan, or a polished two-piece set, this page answers the questions our customers ask most before and after placing an order. If your specific concern isn't covered here, reach out to our team and we'll help you sort it out.

Finding the Right Dress

How do I browse dresses by occasion or style?

Zuvarello organises its 241-piece catalogue into curated collections. Use the main navigation to explore categories such as Evening Gowns, Two Piece, Outerwear Jackets, and Jumpsuits Rompers. Within Evening Gowns you'll find sub-collections like Sequin Sparkle, Lace Details, Boho Chic, and Party Mini, so you can narrow by the look you want rather than scrolling through everything.

What size range does Zuvarello carry?

Size availability varies by product. Many of our evening gowns and formal dresses come in S through 3XL, while select resort and kaftan styles extend to XS. Always check the size selector on the individual product page to confirm which sizes are currently available in the colour you want.

How do I choose the right size for a fitted gown?

Most structured styles—such as corset bodices, drop-waist silhouettes, and pleated evening gowns—include a detailed size chart on the product page listing bust, waist, and hip measurements in inches. Manual measurements can vary by approximately 0.4–1.2 inches between pieces. If you fall between sizes on a fitted style, the product description often recommends sizing up for added comfort; look for a fit note near the size chart.

Can I see all available colours before I order?

Yes. Each product page displays every colour option as selectable swatches or named choices. Colour availability differs between styles, so the options you see on one gown won't necessarily appear on another. If a colour is sold out, it will not be selectable.

Placing Your Order and Shipping

How long does it take to process my order?

Orders are prepared for dispatch within 1–3 business days after purchase. This is the time our team spends picking, checking, and packing your item before it hands off to the carrier.

How long will shipping take after my order is processed?

Once dispatched, delivery typically takes 7–12 business days. Combine this with the 1–3 business day processing window when planning around a fixed event date, and order with a comfortable buffer.

Which countries does Zuvarello ship to?

We currently serve the United States and Europe. If you're shopping from a different region, contact us before ordering to confirm whether we can fulfil to your address.

What should I do if my package hasn't arrived within the expected timeframe?

If more than 15 business days have passed since you placed your order and you haven't received your package, email our support team with your order number and the email address used at checkout. We'll investigate the status with the carrier and advise you on next steps.

Getting Help

How can I contact Zuvarello?

Send us an email at xasan@zuvarello.shop. We read every message and aim to respond as quickly as we can.

What information should I include when contacting support about an order?

To help us resolve your query in one reply, please include your order number, the email address used at checkout, and a brief description of the issue. If your question concerns a specific product, mention the product name or paste its page link. Please don't send full card numbers, passwords, or other sensitive payment details by email.